During my initial call with Erika, she was extremely pleasant and knowledgeable. Erika quickly followed up on my request providing me the guidance that I needed via email and following my response to her email message, acknowledged my request was satisfied. All of this took place within a 30-minute period after 4pm. Customer responsiveness like that provided by Erika is rare, but I was delighted and most fortunate to have Erika’s support.